Add Local Pickup and Delivery to Your Shop Website

Who this is for

This guide is for gift shops, florists, boutiques, and neighborhood stores wanting to serve customers within a few miles. If you want to stop losing local sales to big boxes, this is your first step. You do not need complex software. You just need clear rules.

What you'll need

Gather these items before you log into your website editor. Having them ready cuts setup time in half.

• ✓ Admin access to your website store settings
• ✓ A map of your delivery zip codes or radius
• ✓ Decided pickup hours (e.g., Mon-Fri, 10am-4pm)
• ✓ Clear policy text for refunds and delays

Step-by-step playbook

Follow these steps to turn on local fulfillment without breaking your checkout flow.

• ✓ Define your zones: Decide exactly how far you will deliver. Stick to a 5-mile radius or specific zip codes to keep costs low.
• ✓ Set your fees: Charge a flat rate for delivery or offer free delivery over a certain amount. Make local pickup free.
• ✓ Configure checkout options: Enable 'Local Pickup' and 'Local Delivery' as shipping methods in your store settings.
• ✓ Add order instructions: Create a text box at checkout for gate codes or delivery notes.
• ✓ Test the flow: Place a fake order yourself to ensure the options appear correctly on mobile and desktop.

Common mistakes to avoid

Small errors here cause customer frustration and extra emails for you.

• ✓ Hiding fees until the final checkout screen
• ✓ Promising same-day delivery without staff to handle it
• ✓ Forgetting to send a 'ready for pickup' email or text
• ✓ Leaving delivery zones too wide for your budget

Quick checklist

Run through this list before you announce the new options to your customers.

• ✓ Delivery zones mapped and saved
• ✓ Pickup hours match store hours
• ✓ Fees display clearly on product pages
• ✓ Test order completed successfully
• ✓ Staff trained on handoff process

Need a second set of eyes?

Setting up fulfillment rules can get tricky depending on your platform. If you want to ensure your checkout is smooth, book a free call with Adaptive Enterprise Solutions. We help local shops get these details right so you can focus on selling.